Problems We Solve & Results We’ve Delivered

Large organizations face unique innovation challenges. Senior executives have conflicting priorities – continue to drive and scale results of existing solutions, while also creating a robust portfolio of innovative products and services. We accelerate innovation by operationalizing team process, diving deep to understand the problem, experimenting to learn what works, and designing solutions from the perspective of the entire system.

Start-ups need to learn what works – quickly. They need to validate the customer need and make sure they are solving a real problem. Then they need to prioritize benefits, then develop and release solutions that deliver on their promise.

Our projects make the most of resources you already have. Our action-learning approach enables teams to develop new solutions, while also developing skills and the mindset needed to bring innovations to market — quickly and repeatedly.

Solve the Right Problem

  • Understand customer context, motivations, unmet needs and the competitive landscape
  • Identify game-changing insights about target market segments and opportunities for competitive advantage
  • Use customer insights and the power of story to generate concepts that delight stakeholders

Deliver the Right Solution

  • Build capacity to deliver “WOW!” solutions, including experience design and business model innovations
  • Design and launch data-based experiments to learn what works while minimizing risk
  • Develop prototypes and “to-be” stories to guide product development

Develop a Culture of Innovation

  • Provide coaching support for innovation leaders as they develop high-performing teams
  • Shift mindsets that inhibit cross-team collaboration
  • Use empathy, transparency and rapid experimentation to increase employee engagement and business growth

These methods have helped:

  • A Fortune 100 financial services provider co-define a North star vision, product and internal transformation strategy for a new service offering
  • A Fortune 100 biotech and pharmaceutical company re-imagine the patient-physician experience for non-Hodgkin lymphoma survivors
  • A Fortune 100 financial services provider understand small business pains, gains and jobs to be done for a new merchant services product
  • A leading apparel company understand how to engage a new market segment
  • A Fortune 500 retailer understand and design an integrated omnichannel experience
  • A pharmaceutical company re-imagine the drug development process
  • A major retailer re-imagine the future of the superstore
  • A Fortune 100 insurance company re-imagine the analyst experience and deliver ways to support deep investigative analysis in seconds rather than days
  • CloudOn (acquired by Dropbox) test assumptions about their value proposition and identify lead users for their next-gen product
  • SAP to develop a series of consumer-based mobile applications and an award-winning NFL Pro-Scouting application
  • A well-known CRM provider understand “The Future of Sales” and define a strategic vision for a revolutionary new product. After two years in market, product sales have increased 100x.
  • UnitedHealth Group leaders learn new approaches for increasing collaboration and innovation across business units
  • A Fortune 1000 global clothing manufacturer sell certified organic products by innovating the farm-to-manufacture supply chain process
  • Intuit design a delightful end-to-end on-boarding experience, increasing employee engagement and retention
  • A global fitness equipment company develop an innovation portfolio and pipeline of product and service innovations
  • Transform an engineering culture into one with a focus on the customer
  • A financial services company identify reasons for customer defection, and define new offerings to attract and retain new customers
  • A NHL franchise identify and conceptualize new sources of revenue