Entrepreneurship is a Team Sport

Last Thursday, I spoke on a Babson Connect panel on “Entrepreneurs of All Kinds.” Also on the panel were Nathan Bricklin, Head of Social Strategy at Wells Fargo, Julie Lewis, President, CEO & Founder of Digital Mountain, Chris Pollino, who leads Executive Talent Development at Genentech, and Susan Resnicoff, Director of Cat Food Marketing at Del Monte Foods. The panel was moderated by Shaun Steingold, Business Development Manager at Hewlett-Packard.

One of Shaun’s most interesting questions was:

“What’s the best advice someone ever gave you?”

The first answer that came to mind for me was “marry someone who makes you laugh”

After the laughter died down, this lead to a great series of audience questions about partnering and entrepreneurship, including the following two questions:

“What strategies work for getting a spouse on board?”

It starts with empathy for your partner’s fears. Often, an entrepreneurial venture is no more risky than working for an organization, and in all likelihood, less risky. Use your partner’s fears to think through risk mitigation strategies.

In my own relationship, we took turns to spread our risks. My husband took a year to build a new product, while I had a full time role in an organization. Once he gained traction in his own business, I began mine. Now we’re both entrepreneurs, and provide each other with strategic and emotional support, which works tremendously well.

“Should I partner with friends?”

I’ve started working on entrepreneurial ventures with people I’ve known and people who were assembled to cover specific functions (Dev, QA, design, Product Management), who later became friends. I think it’s most important to have diversity of talents and perspectives.

One tool I’ve used to do a quick personality diversity check is “Personality Poker.” Whether you use this, MBTI, DiSC, Strengthsfinder, or good, old-fashioned personal assessments and conversation. Your objective should be complementary talents and personalities and shared values.

What’s most important is that you cultivate a culture of feedback, and don’t let issues fester.

Wishing for Higher Performing Teams? Try This…

 

Habits for High-performing Teams




Get teams in the habit of expressing appreciation
and feedback to accelerate team performance.

I regularly coach teams of Executives, Product Managers, Designers and students. During a recent d.school Exec Ed program, I was struck by the transformational impact of feedback on team performance.

2 1/2 days into a 3-day program, working teams stepped away from the session content to focus on process using a simple but very effective feedback tool we use in the d.school called “I like, I wish.”

Starting with myself, I shared what I thought went well and sharing a wish for something I might have done differently during the session, modeling the I like(d), I wish approach. I then did the same for the team as a whole, then each individual. After modeling the level of honesty, vulnerability and level of detail, I gave the team time to reflect on their own performance and that of their teammates, then give each other feedback, one person at a time.

As we debriefed the activity, we discussed how infrequently colleagues take the risk of sharing appreciation or constructive feedback in corporate life, and how much faster teams would gel if this became a conversational habit from the very beginning.

Try this:

I like… / I wish (perhaps followed by a suggestion on how or what to do differently)

For: yourself, as leader, your team, each individual (with gentle but direct eye contact)

Doing this early in the team formation stage and repeating it often makes a difference in the team’s ability to successfully navigate ambiguity and conflict.

 

Let me know if you see a difference on your team’s performance!

There’s No Such Thing as Polite Innovation

“Culture eats strategy for breakfast.” – Peter Drucker

I’ve noticed organizations are are taking a more intional approach to curating culture. In their quest for continuous re-invention, many seek to cultivate the “right” DNA.

So what’s the relationship between culture and innovation?
Is it possible to cultivate a culture of innovation, or does making “innovativeness” the norm actually stifle new ways of thinking?

Cultures that value respectful conflict and authentic conversation across hierarchical levels use this diversity of perspective as fodder for new thinking and insights. This is an advantage many start-ups have over larger organizations.

When the predominant culture values politeness over authenticity, it may preserve the velocity and volume of flow in a direction, but the organization may also lose the impetus to reflect on whether direction is worthwhile in the first place.

What’s Your Problem Really?

A problem well stated is a problem half solved – Charles F. Kettering

All too often, we jump to solution without fully understanding what it is we are solving for.

  • Who are we solving for, really?
  • What is that person’s goal or “job to be done?”
  • What gets in the way of accomplishing this?
  • Why does this happen? (“Peel the onion” or ask the “5 whys” to learn the root cause)
  • What is the impact of this on the person emotionally?


Nailing the underlying hypothesis gets the whole team aligned and mobilized around the most important problem to solve, and lays the foundation for a delightful solution.

Designing “Delightful” Conference Experiences

Designing experiences for experience designers takes intention and a meta perspective.

Last Friday, out of curiosity, I attended the Warm Gun “Designing Happiness” conference on Measurable Design. One of the more powerful themes running through the talks was designing for a powerful emotional response. While triggering delight is great, hatred can provide valuable feedback and the opportunity to convert someone into a raving fan. The real enemy is apathy.

A second theme was the value and use of feedback loops – for engineers, designers, product owners and customers to continuously learn how to nail the problem and find the optimal solution using a Build – Measure – Learn approach (Ries) or Think – Make – Check approach (Fraser).

There were some great perspectives, stories, tips and tricks presented (see stream, when it’s posted: http://www.ustream.tv/warmgun). As is typical for conferences, though, each speaker presented what s/he is talking about these days.

We also spent the day listening vs. doing something that made us walk away thinking differently. While I love hearing thought-leaders speak, I left feeling unfulfilled. For me, the “meta” theme of the conference – “Designing Happiness” wasn’t realized.

Going “Meta”

A few months ago, I designed an internal conference for researchers, designers, writers and leaders of the experience design (XD) function of a large consumer software company. The intent of this conference was to transform XD staff from playing a reactive role in the software development process to proactive solution innovators.

One support structure for behavior change is the power of story. After synthesizing interviews and observations of people in the target job roles, I crafted a story of transformation based on Joseph Campbell’s hero’s journey (think Luke in Star Wars). This story served as the framework for the overall flow of the conference – taking participants from where they were, through challenges, learning and reflection to exit with new behaviors and, if not a new mindset, at least some cognitive dissonance to chew on.

To support this overall theme, and transmit the vision to conference committee members, I developed:

  • a mood board depicting the overall experience (a metaphorical & physical excursion)
  • a musical soundtrack
  • the hero’s journey rendered in graphic novel form

From this overall experience design, it was easy to define design principles for the conference (delight, relevance, connected, spacious, sustainable). It also enabled committee members to prioritize speakers, activities, food, ambiance and other decisions to ensure a delightful first impression and end-to-end experience, before, during and after the conference.

Is Liquid the Future?

Is “on demand” the future of sustainable business?

To optimize cash flow, scrappy entrepreneurs rent what they need, when they need it. Enter an interesting mobile app called LiquidSpace. LiquidSpace appears to be locating companies, hotels and other spaces that are not fully utilized, and selling the space on an ad hoc and reserved basis. Like hotel rooms and airline seats, any space that goes unutilized is a waste of resources, so this serves both ends of the market – holders of real estate who want to maximize revenue, and consumers of the space who want to optimize cash flow.

As we strive to live and run our businesses more sustainably, this appears to be part of a larger trend. ZipCar provides cars and insurance when you need them. In Italy, restaurants put a carafe of wine in front of you, and you pay for what you consume.

Is the same model appropriate for organizations? While some roles lend themselves to an “always on” way of working – core administrative staff, expert support agents, the senior leadership team. But what about ad hoc talent needs?

What if data from Google, LinkedIn, Facebook and other platforms, along with your mobile location, could help you find reputable talent, on demand? Sure, you could always “reserve” time, but as millennials graduate, and seniors consult rather than retire, why not also engage specific talent when you need it? oDesk and Elance enable companies to do this using a hub-and spoke approach, adding and removing contractors to their ranks as needed.

Second Life founder Philip Rosedale, along with investors including Mitch Kapor, Reid Hoffman/Greylock Partners, Jeff Bezos, Kevin Rose, and others have taken a different approach. Announced November 1st, 2011, Philip launched an online marketplace called Coffee & Power, a “meta-company” featuring physical space, a platform and currency for people with needs and people with wants to find each other.

Is this sustainable marketplace approach the future of work?